FAQ

I. General questions about eventmasterbook.com

If you have any questions about the offers on eventmasterbook.com, please contact us via e-mail: info@eventmasterbook.com

 

II. Questions regarding the (Free and Paid) Courses

1. Who can attend the course/s?

The courses on eventmasterbook.com are primarily designed for marketing, PR, live marketing and event managers. In principle, however, anyone interested in event management can take part in the courses. No special skills are required to participate. The only requirement for course registration is a minimum age of 18 years. (The courses on eventmasterbook.com are conducted in English language only.)

2. What are the technical requirements?

For course participation, one needs a personal e-mail address that is only assigned to the respective course participant (e.g. firstname.lastname@example.com). Non-personalized e-mail addresses are only possible if they are used by a (single) course participant (e.g. info@example.com). Also required is an internet-enabled device with a current browser (Chrome, Safari, Edge or Firefox – other browsers as well as older versions of the mentioned browsers may lead to restrictions), headphones (or speakers), and a current pdf reader. The courses are optimized for desktop or tablet PCs, devices with small screens are less recommended, although use via smartphone is possible. In order to participate in a course, you must allow our cookies. These are functional cookies (no advertising or tracking cookies), which serve the function and security of the respective course. Whenever you log out, the cookies are automatically deleted. Note: JavaScript should be enabled (this is the default setting of each browser).

3. How can I sign up / register for a course?

a) Free courses: You can sign up for a free course by registering (once) for a free account (see the respective course page). Registering for a free account gives you access to all free products on eventmasterbook.com. (Please note: Paid courses require a separate registration. Email address may be the same.)

b) Paid (fee-based) Courses: Click on the shop button and follow the individual steps. You can conveniently register online and also pay online using various payment methods. After successful registration and payment, you will immediately receive a link to your (paid) course account with full access to all video tutorials and pdf downloads. You will receive the invoice (= your proof of payment) within 72 hours (mo-fr) by separate e-mail.

4. Payment via the shop / by credit card does not work for me. (How) Can I still register for a paid (fee-based) course?

If you would like to book beyond the automated procedure (i.e. not via the online shop), please request the registration form by e-mail. (We keep the right to exclude the possibility of registration in the non-automated procedure if processing is not possible in a timely manner, e.g. due to a high workload.)

5. Until when can I cancel my registration for a paid (fee-based) course?

Before bindingly booking a fee-based course, you should do the free technology check and check by means of the test materials (test video & pdf download) whether you can use all course materials without problems. After that, you can register bindingly. You can cancel the registration process at any time until the payment process has been completed. After successful completion of the payment process, your course account will be activated immediately with full access to all course materials. (Once the payment process has been completed, you can no longer cancel your registration free of charge. You will then be charged 100% of the course fee as a cancellation fee.)

6. How long do I have access to my course/s?

a) In case of free courses: Once your free account has been activated, you will have unlimited access to all free courses, e-books, (etc.) on eventmasterbook.com. You can use all the free products as long as they are provided by eventmasterbook.com. We reserve the right to change or discontinue our free products at any time.

b) For paid courses: As soon as the paid course is activated (this happens automatically after successful payment), you have access to the respective course for a total of three months (= 90 days). After the 3-month period, you will no longer have access to the course.

7. When will I receive my certificate of attendance?

All courses on eventmasterbook.com are self-study courses, with or without a certificate of attendance, depending on the individual course. In the case of a certificate course, you can request your certificate by clicking on the certificate link/button in your user account. Afterwards you will receive your certificate within 72h (mo-fr) sent to your e-mail. The certificate will be provided in English as a printable PDF and as a digital badge (.jpg). The authenticity of your certificate can be checked at any time with the certificate validator on eventmasterbook.com. This guarantees you protection against unauthorized use or imitation.

8. Can I share the course/s (or single contents from course/s) with friends or colleagues and/or may I publish it??

No, this is not allowed and does not comply with our Terms and Conditions (see GTC), which you must explicitly accept when registering. All contents, videos, checklists, images and texts are protected by copyright. Publication or reproduction of course contents of any kind - even in extracts - is not permitted. All the courses on eventmasterbook.com are intended solely for the personal development of the registered course participant. Please respect our copyrights at any time.

9. Can I use the course on several devices at the same time?

This is not possible at the same time – however, you can log into the course via your various end devices (e.g. desktop, tablet, etc.) at different times.

10. Can I use the course materials, checklists, videos, e-books, etc. for my own products, publications or education services (e.g. for books, seminars, workshops, online courses or eLearning platforms)?

No, this is strictly forbidden and would be an infringement of our copyrights. You may use the materials that are provided only for your own personal further education. In case of paid courses: Companies that would like to book a fee-based course for several employees can purchase a number of access codes at special conditions. This is issued exclusively by the AdCoach Academy (see AdCoach.de). You can find the contact details on the website: www.AdCoach.de

11. Who is the publisher / organizer of the (free and paid) courses, online seminars, tutorials, etc. on eventmasterbook.com?

In general, all online courses, e-books and other publications on eventmasterbook.com are published or organized by AdCoach (see About). The AdCoach Academy has more than 20 years of experience in the conception and implementation of qualified further education in the areas of marketing, advertising, live marketing, event management and sales. The company is located in Germany, in the beautiful city of Cologne (= where the heart of creativity beats :). All rights reserved by AdCoach (see Imprint).

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